service & support
operational excellence
We not only strive for excellence in what we do but also in how we do it. Whether that means account management, technical design, project management or customer service. Even if it means going the extra mile to deliver a service that feels like it’s made for you.
As well as bright solutions and innovative products, your business needs consistent and global support. At Orange Business Services we recognize how important it is to our business to function seamlessly, efficiently and cost effectively. We make sure that your organization has 24/7 technical support with a business IT helpdesk and a dedicated account manager for all your needs: mobile and fixed, voice and data.
operational excellence with customer care
You can count on exceptional customer care and operational management for all
your communications services with us when and where you need it:
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Orange Business Services competency centre has 30 years experience delivering rollout around the globe and our consultants are ready to work closely with you from day one to help you to define your mobility solution with project management
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we make sure that your organization has 24/7 technical level1 and level2 support with a IT manager helpdesk and a dedicated account manager for all your needs: mobile and fixed, voice and data.
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we propose an end-user support option with 24/7 helpdesk with international toll free and a standard trouble ticketing system.
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once the service is running we offer you high-quality service management services with monthly reporting, service improvement plan and training.
specialized mobile support
Together with our alliance partners, Orange Business Services has pioneered the
way we work with companies at an international level to make procurement easier
and help you achieve economies of scale:
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a centralized and multilingual International Business Care team with in-depth knowledge of our networks and services -- on hand to help with handset deliveries and replacements,
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consolidated implementation support and global account managers who specialize in mobile services,
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on-site training programs, online support tools and ongoing dedicated phone support,
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a single report with summary and detailed information on your mobile usage and equipment performance.
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